David E Ziegler

US Patent:

20190180250, Jun 13, 2019

Filed:

Feb 13, 2019

Appl. No.:

16/274620

Inventors:

- Dearborn MI, US
David Alan Ziegler - South Lyon MI, US

International Classification:

G06Q 10/00
G06Q 10/10

Abstract:

A system includes a processor configured to retrieve an appointment from a service appointment schedule. The processor is also configured to contact a vehicle associated with the retrieved appointment and determine if the vehicle is on-site at a service location. The processor is further configured to query a current vehicle location and vehicle destination if the vehicle is not on-site. Also, the processor is configured to determine if the vehicle is en-route to the service location based on the vehicle location and destination and update the appointment schedule with an expected arrival time if the vehicle is en-route. Once the vehicle is on-site, the processor can perform numerous interactions with the vehicle to provide a highly automated customer experience.

US Patent:

20190156300, May 23, 2019

Filed:

Jan 18, 2019

Appl. No.:

16/251792

Inventors:

- Dearborn MI, US
David Alan Ziegler - South Lyon MI, US

International Classification:

G06Q 10/00
G06Q 10/10

Abstract:

A system includes a processor configured to retrieve an appointment from a service appointment schedule. The processor is also configured to contact a vehicle associated with the retrieved appointment and determine if the vehicle is on-site at a service location. The processor is further configured to query a current vehicle location and vehicle destination if the vehicle is not on-site. Also, the processor is configured to determine if the vehicle is en-route to the service location based on the vehicle location and destination and update the appointment schedule with an expected arrival time if the vehicle is en-route. Once the vehicle is on-site, the processor can perform numerous interactions with the vehicle to provide a highly automated customer experience.

US Patent:

20160125366, May 5, 2016

Filed:

Oct 31, 2014

Appl. No.:

14/530024

Inventors:

- Dearborn MI, US
David Alan Ziegler - South Lyon MI, US

International Classification:

G06Q 10/00
G06Q 10/10
G07C 5/00

Abstract:

A system includes a processor configured to retrieve an appointment from a service appointment schedule. The processor is also configured to contact a vehicle associated with the retrieved appointment and determine if the vehicle is on-site at a service location. The processor is further configured to query a current vehicle location and vehicle destination if the vehicle is not on-site. Also, the processor is configured to determine if the vehicle is en-route to the service location based on the vehicle location and destination and update the appointment schedule with an expected arrival time if the vehicle is en-route. Once the vehicle is on-site, the processor can perform numerous interactions with the vehicle to provide a highly automated customer experience.