Dawn Colwell

Call Center Director

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Location:

Rocklin, CA

Industry:

Retail

Work:

Education:

Senior Director, Access To Care

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Location:

4087 Medina Rd, Medina, OH 44256

Industry:

Hospital & Health Care

Work:

Cleveland Clinic
Senior Director, Access To Care
The Home Depot Mar 2012 - Mar 2014
Director Contact Center
Amerigas Sep 2008 - Mar 2012
Director
Gap Jul 2006 - Sep 2008
Director
Mckesson Sep 2003 - Jul 2006
Director

Education:

University of Phoenix 1998 - 2001
Master of Business Administration, Masters, Business Administration, Business California State University, Chico 1990 - 1994
Bachelors, Psychology Pleasant Valley High School 1986

Skills:

Leadership
Management
Customer Satisfaction
Team Building
Crm
Process Improvement
Business Process Improvement
Training
Call Centers
Strategic Planning
Change Management
Customer Service
Strategy
Team Leadership
Coaching
Call Center
Customer Experience
Sales
Operations Management
Start Ups
Analysis
Cross Functional Team Leadership
Performance Management
Customer Retention
Account Management
Contact Centers
Program Management
Budgets
Employee Training
Metrics
Outsourcing
Vendor Management
Telecommunications
Quality Assurance
Project Management
Sourcing
Retail
Time Management
Forecasting
Six Sigma
Workforce Management
Executive Management
Sales Operations
Leadership Development
Negotiation
Recruiting
Contract Negotiation
Sap
Enterprise Software
P&L Management

Dawn Colwell

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Dawn Colwell

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Dawn Colwell

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Dawn Colwell Westlake, OH

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Work:

AmeriGas Propane

Sep 2008 to 2000
Director, Customer Support GAP Inc Direct
Rocklin, CA
Jul 2006 to Sep 2008
Director, Customer Service and Sales McKesson Corporation
Rancho Cordova, CA
Sep 2003 to Jul 2006
Director, ServiceFIRST Verizon Wireless
Rancho Cordova, CA
Aug 2001 to Sep 2003
Associate Director, Call Center Progressive Insurance
Rancho Cordova, CA
Aug 2000 to Aug 2001
Call Center Manager Progressive Insurance

Aug 1999 to Jan 2000
Human Resources Manager Progressive Insurance

Jul 1995 to Aug 1999
Call Center Manager Progressive Insurance

Nov 1994 to Jul 1995
Call Center Agent/ Supervisor

Education:

University of Phoenix
2001
MBA in Business Administration California State University
1994
Bachelors in Psychology