Dawn M Fritz

US Patent:

7827567, Nov 2, 2010

Filed:

May 21, 2008

Appl. No.:

12/124257

Inventors:

Timothy Joel Bethea - Sunnyvale CA, US
Neil Harold Arthur Boyette - Oregon City OR, US
Isaac Kam-Chak Cheng - San Jose CA, US
Dawn Marie Fritz - Wake Forest NC, US
Vikas Krishna - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06F 13/00

US Classification:

719331, 719313, 719318, 719330, 719332

Abstract:

A system and method for defining and dynamically invoking polymorphic call flows in a call flow system. Call flows are defined that include a publisher call flow and subscriber call flows. A first trigger point in a publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. Subsequent to the call flows being published in a repository, the publisher call flow is executed, the first trigger point is located, and the publisher call flow is executed. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked or a call flow is removed.

US Patent:

20070288244, Dec 13, 2007

Filed:

Jun 5, 2006

Appl. No.:

11/446947

Inventors:

Timothy Joel Bethea - Sunnyvale CA, US
Neil Harold Arthur Boyette - Oregon City OR, US
Isaac Kam-Chak Cheng - San Jose CA, US
Dawn Marie Fritz - Wake Forest NC, US
Vikas Krishna - San Jose CA, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 10/00
G06Q 30/00

US Classification:

705 1

Abstract:

A system and method for defining and dynamically invoking polymorphic call flows in a call flow system. Call flows are defined that include a publisher call flow and subscriber call flows. A first trigger point in a publisher call flow is defined. Triggers specifying late-binding references to trigger points are defined in the subscriber call flows. Subsequent to the call flows being published in a repository, the publisher call flow is executed, the first trigger point is located, and the publisher call flow is executed. Without changing any other call flow and without terminating and restarting the publisher call flow, a call flow is added to the call flow system and invoked or a call flow is removed.

US Patent:

20150149246, May 28, 2015

Filed:

Nov 25, 2013

Appl. No.:

14/088463

Inventors:

- Armonk NY, US
Sue Lynn Chong - Toronto, CA
John J. Dillon - Markham, CA
Dawn M. Fritz - Wake Forest NC, US
Kurt W. Mueller - Brentwood TN, US
Nitin Singhal - Charlotte NC, US

Assignee:

International Business Machines Corporation - Armonk NY

International Classification:

G06Q 30/02

US Classification:

705 731

Abstract:

A computing device receives a first user input requesting an estimated revenue for a projected time period. The computing device receives a second user input. The computing device determines an expected revenue for the projected time period from new maintenance contracts and renewed maintenance contracts and an expected revenue for the projected time period from warranty upgrades on units based on at least the current number of installed units as of the base time period, the expected number of unit installations for the projected time period, the attrition rate and the warranty option upgrade rate. The computing device determines a total expected revenue for the projected time period based on at least the computing device determining the expected revenue for the projected time period from new maintenance contracts and renewed maintenance contracts and the expected revenue for the projected time period from warranty upgrades on installed units.