Various - Reno, Nevada Area since 2011
Technology Management Consultant
Superior Court of California - Santa Clara County 2002 - 2011
Assistant Director, Information Services Bureau
City of Santa Clara 2001 - 2002
Senior Business Analyst (contract)
Metricom 2000 - 2001
Program Manager, Software Engineering
Solutions Plus, LLC 1998 - 2000
Sr. Project Manager
Education:
California State University-Hayward
MA, Clinical Counseling
California State University-Sacramento
BA, Criminal Justice, Women's Studies
Skills:
Microsoft Office Strategic Planning Budgeting Business Analysis Change Management Analysis Customer Service Team Leadership Customer Relations Coaching Program Management Requirements Analysis Problem Solving Software Project Management Management Consulting Quality Assurance Software Development Documentation Administration Process Improvement Process Engineering Testing
Global Experience Specialists (GES) Jun 2006 - Jan 2010
Quality Control Representative
Smart City Networks Dec 2004 - May 2006
Customer Service (CSSR1)
GPS City Jan 2002 - Dec 2004
Sr. Sales Representative
C Enterprises Jan 1999 - Mar 2001
Inside Sales Associate
Industrial Computer Source Jun 1989 - Dec 1998
Sales Administration Manager
Education:
CEI 2001 - 2003
Diploma, Computer Programming with Web
Skills:
Management Call Centers Analysis Training Crm Sales Budgets Event Management Trade Shows Human Resources Marketing Team Building Salesforce.com Account Management Leadership Microsoft Office Customer Service Project Management Time Management Software Documentation Archtics Ticketing System