Troubleshooting • Software Documentation • Itil • Technical Support • Process Improvement • Sharepoint • It Service Management • Disaster Recovery • Business Analysis • System Administration • Service Delivery
Atos
Process Analyst
Acs Jul 2012 - Jun 2015
Technical Helpdesk Supervisor
Hewlett-Packard Jan 2009 - Jun 2012
Client Services Representative
Electonic Data Systems Jul 2000 - Jan 2009
Client Services Representative
Education:
Bryant & Stratton College 1998 - 2000
Associates, Associate of Arts
Benjamin Franklin High School Roch
Skills:
Troubleshooting Software Documentation Itil Technical Support Process Improvement Sharepoint It Service Management Disaster Recovery Business Analysis System Administration Service Delivery