Citi - Las Colinas, TX since Sep 2009
Workforce Analyst
Buxton - Fort Worth, TX since 2007
GIS Analyst
Verizon Oct 2006 - Nov 2008
Analyst
Verizon Aug 2002 - Sep 2006
Coordinator
Verizon Aug 1998 - Jul 2002
Administrative Assistant
Education:
University of North Texas 2011 - 2012
Bachelors, Applied Arts and Sciences
Tarrant County College 2001 - 2011
Associates, Arts
Skills:
Access Call Center Software Documentation Forecasting Telecommunications Management Data Analysis Operations Management Human Resources Analysis Project Planning Workforce Management Sharepoint Budgets Outlook Customer Service Vendor Management Troubleshooting Team Leadership Process Improvement Call Centers Time Management Analytical Skills Sales
Interests:
Environment Education Science and Technology Disaster and Humanitarian Relief Arts and Culture Health
Languages:
Spanish
Certifications:
Edx Edx Verified Certificate For Introduction To Project Management
Sep 2009 to Present Workflow Coordinator I / AnalystVERIZON Irving, TX Oct 2006 to Nov 2008 Forecaster/Scheduler/AnalystVERIZON Irving, TX Aug 2002 to Sep 2006 Call Center Resource Management CoordinatorVERIZON Irving, TX Aug 1998 to Jul 2002 Administrative AssistantGTE Irving, TX Aug 1997 to Aug 1998 Executive Admin Assistant
Education:
Tarrant County College Fort Worth, TX May 2011 Associates of ArtsArlington Court Reporting College Grand Prairie, TX Sep 2010 Certificate of Recognition for Highest Academic AchievementUniversity of North Texas Denton, TX Bachelors in Applied Arts and SciencesCentral High School San Angelo, TX