3466 White Wing Rd, Orange Park, FL 32073 • (904)9825483
Middleburg, FL
8162 Cayuga Trl, Jacksonville, FL 32244
Work
Company:
Rise health - a privately held healthcare services company providing clinical support for primary care physicians and offering a technology platform to bring scalable solutions to the delivery of patient care. - Jacksonville, FL
2011
Position:
Manager, contact center operations/implementation
Education
School / High School:
Middleburg High School- Middleburg, FL
1981
Specialities:
High School deploma in General
Skills
Microsoft Office Suite: Word • Excel • and PowerPoint Access SharePoint Avaya • Centre-Vu PeopleSoft Convergent Siebel F...
RISE HEALTH - Jacksonville, Florida Area May 2011 - Dec 2011
Manager – Call Center Operations Unit
Florida Blue - Jacksonville, Florida Area Jan 2005 - Dec 2009
Service Manager – Membership and Billing Call Center Operations Unit
First Coast Service Options, Inc. (subsidiary of Florida Blue) - Jacksonville, Florida Area Jan 2003 - Dec 2004
Service Manager – Back-office-OCR Data Verification, Scanning, Mail Industry Units
Florida Blue - Jacksonville, Florida Area Jan 2001 - Dec 2002
Senior Advisor- Multifunctional Telephone Customer Service/Claims unit
Florida Blue - Jacksonville, Florida Area Jan 1999 - Dec 2000
Senior Quality Auditor
Education:
Middleburg High School 1981 - 1984
Diploma, General