Delores F Sherman

Customer Service Consultant

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Location:

Minneapolis, MN

Industry:

Staffing And Recruiting

Work:

Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Sep 2011 - Jul 2013
Retiree
Prostaff Search Llc Sep 2011 - Jul 2013
Customer Service Consultant
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas Aug 2001 - Sep 2011
Senior Customer Care Advocate
Texas Department of Criminal Justice Oct 1995 - Dec 1999
Administrative Assistant and Clerical Supervisor

Education:

Skills:

20+ Years of Excellent Customer Care
20+ Years of Troubleshooting/Problem Solving
15+ Years of Call Center Operations
10 Years of Collecting Clinical Data
20+ Years of Information Verification
10 Years of Managing Referral/Precertification Authorizations
20 Years of Mentoring New Staff
30+ Years of Telephone Communications
20+ Years of Managing Caller Complaints
20+ Years of Maintaining Confidentiality
10 Years of Processing Notification/Certification of Maternity Cases
10 Years of Selecting Benefit Levels According To Contract Guidelines
10 Years of Verifying Coverage Eligibility
10 Years of Reviewing Medical/Surgical Requests
4+ Years of Administrative Support To Parole Officers/Supervisors
4+ Years of Preparing Special Reports Regarding Parole Officers/Parolees
4+ Years of Multiple Typing Projects For 48 Parole Officers/Supervisors

Interests:

Traveling
Spectator Sports
Reading

Delores Sherman

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