Delvan V Ard

US Patent:

20130279506, Oct 24, 2013

Filed:

Apr 19, 2012

Appl. No.:

13/450749

Inventors:

Zhen Chen - Thornton CO, US
Delvan Ard - Brighton CO, US
Matthew Knox - Westminster CO, US

Assignee:

AVAYA INC. - Basking Ridge NJ

International Classification:

H04L 12/56

US Classification:

370392

Abstract:

Methods and systems for routing application traffic to an operable system manager are provided. In particular, an arbiter application is provided to identify a currently active system manager. The arbiter application provides an address for the active system manager to a routing node. Applications send communications to the active system manager by associating such communications with a virtual system manager address. Such communications are delivered to the routing node, which associates the actual address for the currently active system manager with the communication. The communications are then delivered to the active system manager using the actual address.

US Patent:

20040133888, Jul 8, 2004

Filed:

Aug 2, 2002

Appl. No.:

10/211849

Inventors:

Delvan Ard - Brighton CO, US
Elise Carr - Westminster CO, US
Andrew Franklin - Boulder CO, US
Bruce Lieou - Highlands Ranch CO, US
Karen Loeb - Englewood CO, US
John Petruska - Clifton NJ, US

International Classification:

G06F009/445
G06F009/44

US Classification:

717/174000, 717/168000

Abstract:

The installation wizard tool comprises a singular tool that guides the service technician in an ordered manner through the entire installation of an integrated voice-data telecommunications system while also integrating the data obtained from auto-discovery, diagnostics, and customization activities, which tasks are all performed with a single tool, via a common service technician interface. The installation wizard tool is capable of enabling the service technician to complete the installation of an integrated voice-data telecommunications system to the point of functional station-to-station and/or station-to-trunk calling. The service technician only is required to input data that the installation wizard tool cannot discover on its own, or that the service technician desires to change from the default settings. These changes can be implemented without invoking other applications. The installation wizard tool accomplishes this by invoking other applications in a back end mode to render the execution of the tasks transparent to the service technician and managed via the single service technician interface on the installation wizard tool.