Fair.com Aug 2019 - Apr 2020
Customer Experience Manager
Carmax Jan 2016 - Aug 2019
Resolution Group Manager
Carmax Jun 2014 - Jan 2016
Resolution Group Team Manager
Dg Grooming Essentials Jun 2014 - Jan 2016
Self Employed
Comed Jul 2012 - Oct 2013
Call Center Supervisor
Education:
Liberty University 2015 - 2019
Bachelors, Bachelor of Business Administration, Entrepreneurial Studies, Business, Entrepreneurship
Vatterott College Jan 1, 1997 - 1999
Associates, Engineering, Communications
Skills:
Management Leadership Process Improvement Training Coaching Call Centers Time Management Project Management Customer Service Energy Microsoft Excel Team Building Cross Functional Team Leadership Natural Gas Visio Access Electricians Powerpoint Public Speaking Sales Staff Development Relationship Building Business Administration Customer Satisfaction Team Leadership Problem Solving Employee Training Microsoft Office English Customer Service Management Conflict Resolution Customer Engagement People Management Key Performance Indicators Operations Management Finance Data Analysis Customer Experience Management Analytical Skills Business Process Improvement Customer Retention Teamwork Customer Focused Service Cross Functional Team Building
Feb 2012 to Jul 2013 Customer Service RepRGIS Lanham, MD Jan 2012 to Feb 2012 Iventory TakerTeleSec CoreStaff Falls Church, VA Jun 2008 to Aug 2008 Office ClerkManpower Inc McLean, VA Jul 2007 to Aug 2007 Office ClerkBest Buy Inc Waldorf, MD Feb 2007 to Aug 2007 Customer Service RepresentativeGiant Food Inc Fort Washington, MD Jul 2006 to Feb 2007 Courtesy Clerk
Education:
North Carolina Agricultural Technical and State University Greensboro, NC Aug 2007 to Dec 2011 B.S in Business ManagementOxon Hill High School Oxon Hill, MD 2003 to 2007 Engineering