Waterford Technologies Dec 2004 - Jul 2009
Senior Technical Specialist
Pomeroy Jun 2004 - Dec 2004
Computer Technician
Tony Lee and Associates Consultants Sep 2003 - Jan 2004
Technical Support Analyst
Trend Micro May 2000 - Aug 2003
Premium Support Technical Account Manager
Micro Focus Jun 1998 - Apr 2000
Technical Support Engineer
Education:
Trend Micro University 2000 - 2003
Goldenwest College 1978 - 1982
Associates, Associate of Arts, Business Administration, Management, Accounting
Texas Lutheran University 1970 - 1976
Bachelors, Bachelor of Arts, Liberal Arts
Ibm Learning Center
Skills:
Iis Dhcp Wins Networking Software Dns Troubleshooting Trend Micro Anti Virus Servers Technical Support Security Network Administration Software Installation Tcp/Ip Computer Hardware Windows Computer Security Antivirus Enterprise Software Information Security Call Centers Help Desk Support Operating Systems Training System Deployment Printers Laptops Os X Disaster Recovery Customer Service Windows Server Active Directory System Administration Network Security Microsoft Office Wireless Networking It Operations Firewalls Databases Officescan Microsoft Server Support Os Migration Desktop Optimization Desktop Imaging Network Interface Cards Regedit Wireshark Hardware Windows 7