Radware
Us Technical Services Manager
Radware
Senior Technical Team Lead
Radware
Alteon Technical Team Lead
Nortel Jul 1998 - Apr 2009
Technical Support Engineer and Network Management and Certified Support Expert Ncse
Nortel Jan 1998 - Jan 2000
Call Coordinator
Education:
Londonderry Senior High School 1985 - 1989
Skills:
Switches Networking Routing Network Engineering Troubleshooting Ip Tcp/Ip Load Balancing Customer Service Ethernet Technical Support Leadership Security Firewalls Lan Wan Conflict Resolution Vpn Creative Problem Solving Ospf Wan Internet Protocol Suite Internet Protocol Snmp Software Documentation Border Gateway Protocol Quality of Service Virtual Private Network Customer Retention Customer Relations Customer Satisfaction Team Management Team Leadership Escalation Resolution Listening Skills Fast Learner Teamwork Telecommunications Data Analysis Analytical Skills Presentation Skills Staff Retention Team Motivation Management People Management
Certifications:
Certificate of Completion In Effective Executive Speaking Certificate of Completion In the Voice of Leadership: How Leaders Inspire, Influence and Achieve Results Certificate of Completion In Developing Executive Leadership Ama Leadership Certificate Level 1 Certificate of Completion In Leading With Emotional Intelligence