Bank of America Apr 2008 - Nov 2008
Vice President - Senior Technology Manager
Lasalle Bank Jun 2007 - Apr 2008
First Vice President - Senior Technology Manager
Lasalle Bank Dec 2002 - Jun 2007
First Vice President
Lasalle Investment Management Jun 1991 - Nov 2002
Vice President
Education:
Saint Xavier University
Skills:
Process Improvement Call Center Business Analysis Project Management Change Management Retail Banking Operations Help Desk Support Business Continuity Service Delivery Retail Banking Management Operations Management Software Documentation Itil Banking Analysis Training Testing Vendor Management Business Development Six Sigma Financial Services Business Process Improvement Risk Management Leadership It Strategy It Management Call Centers
Interests:
Conferences Six Sigma Project Management Financial Service Institutes Help Desk Institute Seminars Banking Operations
Bank of America Apr 2008 - Nov 2008
Vice President - Sr Technology Manager
LaSalle Bank Jun 2007 - Apr 2008
First Vice President - Sr Technology Manager
LaSalle Bank/ABN AMRO Dec 2002 - Jun 2007
First Vice President
LaSalle Bank / ABN Amro Jun 1991 - Nov 2002
Vice President
Education:
Saint Xavier University
Skills:
Process Improvement Call Center Business Analysis Project Management Change Management Retail Banking Operations Help Desk Support Business Continuity Service Delivery Retail Banking Management Operations Management Software Documentation ITIL
Interests:
Certifications completed:
• Support Center Director Certification – HDI
• Help Desk Manager Certification – Help Desk Professionals
.
Other Training completed:
• Certified Business Analyst Professional (CBAP),
• Certified HDI Customer Service Representative,
• Project Management
• Six Sigma
• Financial Service Institutes / Banking Operations
• Help Desk Institute Seminars / Conferences
Honor & Awards:
Horizon Award, 2002 - demonstration of collaborative behavior - open to new ideas, proactive exchange of experiences and expertise, and coaching of other people in these ways.
Heroes Awards - Support Team Excellence, 1996 - 2004
International Who’s Who in Professional Management, 1997
Youtube
Matursko Vee -Film- (Srpski Prevod) -Part 1
Tri godine nakon to je opsesivni profesor pobio njenu porodicu, Dona K...
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