Donald J Pickens

US Patent:

6757357, Jun 29, 2004

Filed:

Feb 29, 2000

Appl. No.:

09/515816

Inventors:

Ronald L. Horton - Charlotte NC
Arthur E. Finch - Franklin TN
Donald L. Pickens - Atlanta GA
Michael D. Gaines - Alpharetta GA
Lawrence T. Keaton - Marietta GA
James Michael Hargrove - Dunwoody GA
Everett Glen Shull - Duluth GA
Carl E. Moering - Atlanta GA
William Stogner - Charlotte NC

Assignee:

BellSouth Intellectual Property Corporation - Wilmington DE

International Classification:

H04M 124

US Classification:

379 903, 379 904, 379 902, 379 101, 379 3201, 379 2909, 379 291

Abstract:

A failure response method is provided. The method includes preparing a bridge having an address of a telecommunication system for common access by a predetermined group of resources, sending an alpha communication communicating the telecommunication system address to the predetermined group of resources, coordinating the resources through the bridge to correct the failure, and sending a final message to the predetermined group of resources by the telecommunication system when the failure has been corrected. A failure response system is also provided. The failure response system includes a storage device containing contact data for a predetermined group of resources to be utilized when responding to a failure and an address of a telecommunication system for common access by the predetermined group of resources. The system also includes a processor containing instructions which, when executed by the processor, cause the processor to retrieve the contact data for the predetermined group of resources from the storage device, retrieve the address of the telecommunication system from the storage device and send an alpha communication communicating the telecommunication system address to the predetermined group of resources. A computer readable medium is also disclosed.