Project Consulting - Dallas/Fort Worth Area since Aug 2008
Volunteer
Source, Inc. - Dallas/Fort Worth Area Aug 2012 - Jun 2013
Director of Service Delivery
T-System - Dallas/Fort Worth Area Jun 2011 - May 2012
US Client Services Manager Technical Support Customer Care
SOURCECORP - Dallas/Fort Worth Area Nov 2009 - Jun 2011
Central and Western Regional IT Service Delivery Customer Manager
Business Objects an SAP Company Jan 2007 - May 2008
Manager Technical Customer Service and Support
Education:
University of Central Florida - College of Business Administration 1981 - 1983
BSBA, Finance
University of Florida 1980 - 1981
BSBA, Finance
Skills:
Process Improvement Vendor Management Program Management Cross Functional Team Leadership Project Management Leadership Management Saas Outsourcing Service Delivery Change Management Team Building Itil Team Leadership Budgets Performance Metrics Metrics Definition Operations Management Business Process Improvement Customer Relationship Management Budgeting Integration Crm Strategy Training Training Delivery Customer Service Customer Retention Client Relations Technical Support It Service Management It Operations It Management Contact Centers Contract Management Contract Negotiation People Management Account Management Business Analysis Consulting Information Technology Networking
Interests:
Politics and Dining Out Cooking Spinning Cycling Squash
2011 to Present MANAGER US CLIENT SUPPORT SERVICESCONTRACTOR, Multiple 2008 to PresentSourceCorp Dallas, TX 2009 to 2011 CENTRAL AND WESTERN SERVICE DELIVERY MANAGERBusiness Objects Lake Mary, FL 2007 to 2008 MANAGER SUPPORT OPERATIONSBusiness Objects Lake Mary, FL 2007 to 2008 PROGRAM MANAGER LATIN AMERICAMastering Networks Longwood, FL 1990 to 2006 CHIEF CONSULTANTMastering Networks Scottsdale, AZ 1997 to 2002 SR. TECHNICAL TRAINER
Education:
University of Central Florida Orlando, FL Sep 2003 BACHELOR OF SCIENCE in BUSINESS ADMINISTRATION
Name / Title
Company / Classification
Phones & Addresses
Mr. Donald Swartz President
No Green Pools Swimming Pool Service & Repair
308 Main St, P.O. Box 190, Erin, ON N0B 1T0 (519)8337407, (519)8334436