City of Los Angeles
311 Director
City of Riverside 2005 - Jul 2013
311 Call Center
Altura Communication Solutions Jan 2002 - Nov 2003
Contact Center Manager
Fujitsu Business Communication Systems 1998 - 2002
Contact Center Manager
Fujitsu Business Communication Systems 1990 - 1998
Manager, Technical Support
Education:
University of California, Riverside
Riverside City College
Skills:
Leadership Coaching Call Center Call Centers Telecommunications Customer Service Crm Project Management Government Contact Centers Training Ivr Contact Center Operations Program Management System Administration Management Acd Technical Support Team Leadership Policy