Tennessee Valley Authority
Manager, Customer Solutions Tier 1
The Home Depot Jul 2005 - Apr 2008
Human Resources Manager
Education:
Nova Southeastern University 2001 - 2003
Master of Science, Masters, Human Resources Management
Florida Institute of Technology 1992 - 1994
Bachelors, Psychology
Skills:
Human Resources Hris Employee Relations Process Improvement Organizational Development Program Management Data Analysis Peoplesoft Performance Management Training Workforce Planning Change Management Leadership Management Recruiting Employee Training Talent Management Customer Service New Hire Orientations Analysis Hr Policies Confidentiality Problem Solving Customer Satisfaction Microsoft Office Succession Planning Hris Database Management Personnel Management Business Process Improvement Human Resources Information Systems Customer Support Payroll Onboarding Interviews Interviewing Leadership Development
Interests:
Problem Solving Data Analysis Customer Focus Process Review and Improvement
Feb 2014 to 2000 Manager, HRIS System Administration & ReportingTennessee Valley Authority Chattanooga, TN Apr 2010 to Feb 2014 Manager, Employee Relations Program Support & DeliveryTennessee Valley Authority, Shared Resources Chattanooga, TN Nov 2009 to Apr 2010 Human Resource ConsultantTennessee Valley Authority Daisy, TN Aug 2008 to Oct 2009 Human Resource ConsultantCorporate Nuclear Chattanooga, TN Apr 2008 to Aug 2008 Human Resource Consultant, Tennessee Valley AuthorityThe Home Depot, Chattanooga Cleveland, TN 2005 to Apr 2008 Human Resource ManagerMorgan Keegan Chattanooga, TN 2005 to 2005 Branch Manager's AssistantFood & Beverage Boca Raton, FL 1998 to 2004 Human Resources CoordinatorPacky's Sports Bar & Grill Boca Raton, FL 1996 to 1998 Owner/OperatorPalmer Dodge Roswell, GA 1994 to 1996 Customer Relations Manager
Education:
Nova Southeastern University Fort Lauderdale, FL 2001 to 2003 Master of Science in Human Resources ManagementFlorida Institute of Technology Melbourne, FL 1992 to 1994 Bachelor of Science in Psychology (Concentration in I/O Psychology)