Summit Broadband
Technical Operations Support Coordinator
Schumacher Clinical Partners Feb 2012 - May 2013
Tier 3 Health Collector
Little River Medical Center May 2011 - Dec 2011
Centralized Scheduler
At&T Mar 1992 - May 2011
Workforce Analyst and Technical Suppo
Education:
Park East High School 1975 - 1979
Park East High School, Ny, Ny
Skills:
Customer Experience Team Building Peoplesoft Human Resources Sales Hipaa Data Analysis Forecasting Troubleshooting Customer Satisfaction Telecommunications Business Analysis Vendor Management Software Documentation Team Leadership Process Improvement Visio Outlook Microsoft Office Microsoft Word Employee Relations Microsoft Excel Cross Functional Team Leadership Training Time Management Customer Service Business Process Improvement Management Coaching Call Centers Service Delivery Analysis Performance Management
Oct 2014 to 2000 Customer Service/ Front CounterGolden Gate Family Clinic Naples, FL Apr 2014 to Oct 2014 Front Desk Medical ReceptionistSchumacher Group - Tier3Health Lafayette, LA Feb 2012 to May 2013 Contact Center RepresentativeLittle River Medical Center Little River, SC May 2011 to Dec 2011 Central SchedulerAT&T Mobilty Fayetteville, NC Mar 1992 to May 2011 Customer Service/CoordinatorAT&T Lake Mary, FL Technical Support SpecialistAT&T Mobilty Lake Mary, FL Asst. Customer Ops ManagerAT&T Mobilty Lake Mary, FL Retention / Customer Care RepresentativePaetec Corporation (US LEC) Charlotte, NC NOC Analyst
Education:
Park East High School New York, NY Jan 1975 to Jan 1979 High School Diploma in Business
Skills:
Fluent in Spanish and Portuguese; MS Outlook, Powerpoint, MS Office, MS Word, Excel.