Land of Unstructured Time
Retired Technical Business Analyst and Service Catalog Coordinator
Franciscan Alliance Information Services Feb 2015 - Jun 2018
Service Catalog Management Coordinator
Franciscan Alliance, Inc. Jun 2007 - Feb 2015
Technical Business Analyst | Technical Services Manager
Saic Jan 2000 - Jun 2007
Integration Manager | Help Desk Manager | Service Delivery Manager | Desktop Lead
Bp Amoco Oil Company Sep 1997 - Jan 2000
Senior Customer Support Analyst | It Customer Support Analyst
Education:
Purdue University Northwest 1989 - 1995
Bachelors, Bachelor of Science
Purdue University Northwest 1989 - 1993
Associates, Associate of Arts, Applied Science, Organizational Leadership
Skills:
Process Improvement Software Documentation Itil Vendor Management Help Desk Support Program Management Technical Support It Service Management Testing Disaster Recovery Business Analysis It Strategy Service Delivery Information Technology Outsourcing Networking Operating Systems System Administration Troubleshooting Windows Incident Management Visio System Deployment Leadership It Management Hipaa Capability Maturity Model Integration Asset Management Service Level Management Statistical Reporting Statistical Data Analysis Root Cause Analysis It Project Management Help Desk Management Customer Satisfaction Technical Documentation Team Building Cross Functional Team Leadership Microsoft Excel Administration Pci Dss Healthcare Information Technology Training Sdlc Software Implementation Customer Service Management Innovation End User Training Profit/Loss Accountability Project Management
Languages:
English
Certifications:
Lean Six Sigma Yellow Belt Certification Business Analyst License Gr755019182Dw Itil Practitioner Agree & Define - Service Level & It Financial Management (Ipad) Itil Version 3 Foundation Itil Practitioner Support & Restore - Service Desk, Incident & Problem Management (Ipsr) Itil Practitioner Release & Control - Change, Release and Configuration Management (Iprc) Itil Version 2 Foundation Help Desk Manager (Hdm) License Gr751052211Dw Itil Intermediate - It Service Strategy Itil Intermediate - Continual Service Improvement Axelos Global Best Practice, License Gr751052211Dw Axelos Global Best Practice, License Gr755019182Dw Goleansixsigma.com Loyalist Exam Services Exin Help Desk Institute