Dror Daniel Ziv from Golden, CO, age 57

Name / Title

Company / Classification

Phones & Addresses

Dror Daniel Ziv
President

Z MANAGEMENT, INC

148 Pemberton St, Cambridge, MA 02140
Golden, CO 80401

Analyzing Performance Using Video Analytics
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US Patent:

20120130774, May 24, 2012
Filed:

Nov 18, 2011
Appl. No.:

13/299805
Inventors:

Dror Daniel Ziv - Golden CO, US
Alexander Steven Johnson - Erie CO, US
International Classification:

G06Q 10/06
US Classification:

705 739
Abstract:

A method of analyzing performance comprises capturing video data of an interaction between a customer and a worker. The method further comprises analyzing the video data to determine performance metrics for the interaction. The method further comprises generating a scorecard of the performance metrics.

Design And Analysis Of Customer Feedback Surveys
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US Patent:

20140143157, May 22, 2014
Filed:

Nov 20, 2013
Appl. No.:

14/084979
Inventors:

- Melville NY, US
Dror Daniel Ziv - Golden CO, US
Scott Blacker - Potomac MD, US
James G. Nies - Carmel IN, US
Assignee:

VERINT AMERICAS INC. - Melville NY
International Classification:

G06Q 30/00
US Classification:

705304
Abstract:

Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.