Dror Daniel Ziv

US Patent:

20120130774, May 24, 2012

Filed:

Nov 18, 2011

Appl. No.:

13/299805

Inventors:

Dror Daniel Ziv - Golden CO, US
Alexander Steven Johnson - Erie CO, US

International Classification:

G06Q 10/06

US Classification:

705 739

Abstract:

A method of analyzing performance comprises capturing video data of an interaction between a customer and a worker. The method further comprises analyzing the video data to determine performance metrics for the interaction. The method further comprises generating a scorecard of the performance metrics.

US Patent:

20140143157, May 22, 2014

Filed:

Nov 20, 2013

Appl. No.:

14/084979

Inventors:

- Melville NY, US
Dror Daniel Ziv - Golden CO, US
Scott Blacker - Potomac MD, US
James G. Nies - Carmel IN, US

Assignee:

VERINT AMERICAS INC. - Melville NY

International Classification:

G06Q 30/00

US Classification:

705304

Abstract:

Systems and methods of design, delivery, and analysis of customer feedback surveys include receiving interaction content. Interaction content is analyzed to identify at least one issue arising in the interaction content. A survey of a plurality of questions is automatedly created based upon the identified at least one issue. A delivery channel for the survey is determined. The survey is delivered through the determined delivery channel. A survey response with survey results data is received.