DUNG NGO - MOUNTAIN VIEW CA, US GRANT I. CAMPBELL - OSHAWA, CA BETH MCGREEVY - SAN FRANCISCO CA, US
Assignee:
ELECTRONIC DATA SYSTEMS CORPORATION - PLANO TX
International Classification:
G06F 3/01 G06F 3/048
US Classification:
715205, 715257, 715772
Abstract:
Apparatus, and an associated method, for generating a trouble ticket related to an IT incident. When an IT incident occurs, a worklog is formed by a reporter that enters information associated with the incident. Successive inputs, made by appropriate personnel, are made to update the status of the incident. A table-of-contents is formed, associated with the collection of entries of information. And, each entry of information is categorized, to identify the entry by an associated category.