Superb probing • analytical • problem-solving and decision-making abil... • Excellent customer service skills • Strong written and verbal communication ... • Knowledge of PC and Microsoft suite of a... • Ability to multi-task • Demonstrated ability to plan • manage and flex staffing to meet changin... • understanding of workforce planning • Outstanding leadership experience • with a proven • successful record of coaching and mentor...
Ball State University 1992 - 1996
Bachelors, Telecommunications, Management
Skills:
Customer Service Management Microsoft Excel Microsoft Office Microsoft Word Leadership Social Media Public Speaking Team Leadership Time Management Training
Apr 2013 to 2000 Senior Operations LeadAT&T High Speed Internet Services Indianapolis, IN Sep 2011 to Mar 2013 Service LeadT-Mobile Indianapolis, IN Jul 2009 to Feb 2011 Sales LeadGap Inc Los Angeles, CA Oct 2006 to Feb 2009 Assistant ManagerSite Systems Culver City, CA Feb 2005 to Aug 2006 Assistant to Operations Director / Administrative AssistantAddazi Inc
Dec 2000 to Sep 2004 Mail Order Manager / Customer Service Manager
Education:
Ball State University Muncie Muncie, IN Bachelor of Arts in Telecommunication
Skills:
Superb probing, analytical, problem-solving and decision-making abilities, Excellent customer service skills,Strong written and verbal communication skills, Knowledge of PC and Microsoft suite of applications, Ability to multi-task, Demonstrated ability to plan, manage and flex staffing to meet changing business and customer needs, understanding of workforce planning, Outstanding leadership experience, with a proven, successful record of coaching and mentoring employees to improved results