Edward B Murray

Address:

669 Linda Johnson, El Paso, TX 79932

Phone:

(915)8772303

VIN:

1NXBR30E17Z875257

Make:

TOYOTA

Model:

COROLLA

Year:

2007

US Patent:

20070282807, Dec 6, 2007

Filed:

Jun 30, 2006

Appl. No.:

11/479267

Inventors:

John Ringelman - Marietta GA, US
James Gordon Nies - Carmel IN, US
Edward Murray - Fairhaven MA, US
Shimon Keren - Sunnyvale CA, US

International Classification:

G06F 17/30

US Classification:

707 3

Abstract:

Systems and methods for providing integrated solutions for performing workforce management and quality monitoring utilizing an integrated data warehouse system are provided. In this regard, a representative method comprises: generating data from a plurality of workforce optimization (WFO) applications, the WFO applications including, with respect to a workforce, forecasting, scheduling, training, and monitoring fuctionalities; storing the data in a database optimized for extracting the data therefrom; and performing management analytics by querying the database according to at least one usage application, wherein the usage application defines at least one analysis purpose.