Unotiks LLC - Canton, Michigan since Dec 2010
OWNER/Personal Assistant
Comcast Cable Jul 2009 - Aug 2012
CUSTOMER CARE SUPERVISOR (TECHNICAL SUPPORT)
Comcast Cable Jul 2008 - Jul 2009
REPEAT REPAIR TEAM MEMBER
Comcast Cable Oct 2007 - Jul 2009
TECHNICAL SUPPORT SPECIALIST (TSS)
Steak-n-Shake Aug 2000 - Jan 2003
Supervisor
Education:
Murray State University 2005 - 2006
Lane College 2002 - 2005
Skills:
Mathematics Writing Flexible Team Building Tss Chess Organization and Prioritization Skills Call Center New Hire Orientations Chemistry Windows Sales Redcine X Customer Retention Students Communication Skills Fiscal Policy Mentoring Franchising Talent Acquisition Background Checks Employee Relations Assessment Organizational Structure Perspectives Real Estate Transactions Management Coaching Calls Continuous Improvement Maintenance and Repair Ride Hiring Resolve Leadership Methodical Skating Powerpoint Public Speaking Human Resources B2B Multifunctional Troubleshooting Customer Satisfaction Resume Writing Team Leadership Temporary Staffing Meeting Deadlines Microsoft Office Microsoft Excel Training Employee Training Policy Customer Service Confidentiality Solution Teamwork Scheduling Documentation Project Management Conflict Resolution Payroll Customer Relations Trusted Advisor C Event Planning Office Management Communication Incentives Negotiation Active Scientific Strategic Planning Editorial Time Management Critical Thinking Supervisory Experience Technical Support Project Planning Project Software Lifecycle Spec Standardization Income Ancillary Responsibility Internal Audit Customer Experience Shake Comparison Product Knowledge Personnel Management Cables Administrative Work Facts Teaching Arbor Academic Kentucky Bridge Inspection Gifts Building Relationships Microsoft Word Notary Public Technical Programs Agents Interviews Onboarding Decision Making Invoicing Mystery Optimization Technical Issues Recruiting Performance Management
Interests:
Professional Networking International Travel Community Theater Children Civil Rights and Social Action Politics Education Poverty Alleviation Gourmet Cooking Strategic Planning Organizational Development
Nov 2014 to 2000 Club ManagerSelect Staffing Warren, MI Jan 2014 to Nov 2014 On-Site ManagerThe Home Depot Novi, MI Aug 2013 to Jan 2014 Sales SpecialistUnotiks LLC Canton, MI Dec 2010 to Jan 2013 Personal Assistant/OwnerComcast Cable Ann Arbor, MI Oct 2007 to Aug 2012 Customer Care Supervisor (Technical Support)Steak-n-Shake Jackson, TN Aug 2000 to Jan 2003 Management
Education:
MURRAY STATE UNIVERSITY Murray, KY Sep 2005 to Mar 2006 ChemistryLANE COLLEGE Jackson, TN Jun 2002 to Mar 2005 Chemistry
Skills:
Direct Personnel Management; Indirect Personnel Management; Multi-location Management; Human Resources; Project Management; Collections; Recruiting; Talent Acquisition; On-boarding; Off-boarding; Scheduling; Negotiations; Sales; B2B; Training and Development; Policy Creation and Implementation; Administrative Duties; Workers Compensation