Edward Joseph Reusser

US Patent:

7281173, Oct 9, 2007

Filed:

Nov 15, 2005

Appl. No.:

11/237456

Inventors:

Cheryl Hite - Redwood Shores CA, US
Tyler Morse - Brisbane CA, US
Ofer Matan - Palo alto CA, US
Tiffany Boehmer - Palo Alto CA, US
Illah Nourbakhsh - Pittsburgh PA, US
Serdar Uckun - Palo Alto CA, US
Jason Fama - Mountain View CA, US
Edward Reusser - Sunnyvale CA, US
Gregory Fichtenholtz - Sunnyvale CA, US
Simon Shvarts - Cupertino CA, US

Assignee:

Witness Systems, Inc. - Roswell GA

International Classification:

G06F 11/00
G06F 9/46
G06F 19/00

US Classification:

714 57, 705 8, 705 9, 700 99, 700100

Abstract:

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

US Patent:

7752508, Jul 6, 2010

Filed:

Oct 8, 2007

Appl. No.:

11/868656

Inventors:

Cheryl Hite - Redwood Shores CA, US
Tyler Morse - Brisbane CA, US
Ofer Matan - Palo Alto CA, US
Tiffany Boehmer - Palo Alto CA, US
Illah Nourbakhsh - Pittsburgh PA, US
Serdar Uckun - Palo Alto CA, US
Jason Fama - Mountain View CA, US
Edward Reusser - Sunnyvale CA, US
Gregory Fichtenholtz - Sunnyvale CA, US
Simon Shvarts - Cupertino CA, US

Assignee:

Verint Americas Inc. - Melville NY

International Classification:

G06F 11/00

US Classification:

714 57, 705 8, 705 9, 700 99, 700100

Abstract:

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.

US Patent:

20020157043, Oct 24, 2002

Filed:

Apr 18, 2001

Appl. No.:

09/837251

Inventors:

Cheryl Hite - Redwood Shores CA, US
Tyler Morse - Brisbane CA, US
Ofer Matan - Palo alto CA, US
Tiffany Boehmer - Palo Alto CA, US
Serdar Uckun - Palo Alto CA, US
Jason Fama - Mountain View CA, US
Edward Reusser - Sunnyvale CA, US
Gregory Fichtenholtz - Sunnyvale CA, US
Simon Shvarts - Cupertino CA, US

International Classification:

G06F011/00

US Classification:

714/051000

Abstract:

A method and system for handling real-time indications of resource scheduling conflicts. In one embodiment, the method includes a computer system including a user interface, display, processor, and some form of memory. Contained within the memory is a resource scheduling process that analyzes resource data, scheduling criteria, and work parameters to create a working schedule. In conjunction with the creation of a working schedule, the scheduling process detects resource conflicts that can inhibit the schedule's functionality. Once detected an identification process conveys the error to the user concurrently with the schedule process to provide the user with a real-time indication of resource conflicts. The indication is presented in an unobtrusive manner so as to not interfere or impede the scheduling process. In addition, should the specific resource causing the conflict be identifiable, the indication process conveys that information in a similar real-time methodology.