Inventory Management • Team Leadership • Health Insurance • Project Management • Budget Monitoring • Human Resources • Supervisory Skills • Working In A Union Environment • Bilingual English/Spanish • Department Reorganization • Public Meeting Facilitation • Training Facilitation • Team Building • Payroll • Multi Tasking • Progressive Discipline • Business Analysis • Business Process Improvement • Call Centers • Customer Service • Insurance • Leadership • Management • Training • Process Improvement • Employee Benefits • Strategic Planning • Contact Centers • Microsoft Office
Blue Cross Blue Shield of Michigan Jan 2003 - Jun 2013
Team Lead Ii
Blue Cross Blue Shield of Michigan Jan 2003 - Jun 2013
Customer Service Manager
Blue Cross Blue Shield of Michigan Jan 2001 - Jan 2003
Team Lead I
Blue Cross Blue Shield of Michigan Sep 1997 - Jan 2001
Customer Service Representative and Claim Processor
Tj Maxx May 1992 - Sep 1997
Supervisor
Education:
Michigan State University
Bachelors, Bachelor of Arts, Journalism
Davenport University
Master of Business Administration, Masters, Human Resources Management
Skills:
Inventory Management Team Leadership Health Insurance Project Management Budget Monitoring Human Resources Supervisory Skills Working In A Union Environment Bilingual English/Spanish Department Reorganization Public Meeting Facilitation Training Facilitation Team Building Payroll Multi Tasking Progressive Discipline Business Analysis Business Process Improvement Call Centers Customer Service Insurance Leadership Management Training Process Improvement Employee Benefits Strategic Planning Contact Centers Microsoft Office