Citi Feb 2008 - Apr 2013
Service Quality Manager
Sberbank Feb 2008 - Apr 2013
Clients Manager
Citi Jul 2007 - Jan 2008
Business Development Unit Head
Education:
Russian State Social University (Former Moscow State Social University) 2001 - 2006
Bachelors, Public Administration
Finance University Under the Government of the Russian Federation 1997 - 2002
Bachelors, Finance
Skills:
Emerging Markets Bonds Private Banking Investments Asset Managment Equities Fixed Income Capital Markets Private Equity Derivatives Financial Markets Structured Products Investment Management Private Clients Working With Clients Presenting To Clients Service Optimization Customer Satisfaction Process Improvement Retail Management Consulting Business Process Improvement Coaching Customer Focused Service Process Engineering Reasonable
Languages:
Russian English
Senior Curriculum Solutions Manager At Esi International
Esi International
Senior Curriculum Solutions Manager at Esi International
Esi International Oct 2007 - Dec 2012
Curriculum Solutions Manager
International Women's Forum Nov 2006 - Oct 2007
Program Manager
Education:
Moscow Institute of Foreign Languages
Skills:
Executive Coaching Instructional Design Training Delivery Blended Learning Leadership Development Learning Management Needs Analysis E Learning Workshop Facilitation Instructor Led Training Career Development Organizational Development Organizational Learning Personal Development Adult Education Training Coaching Performance Consulting Performance Improvement