Eldridge J Sneed

Learning Specialist

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Location:

Appleton, WI

Industry:

Higher Education

Work:

Time Warner Cable Oct 2005 - Aug 2012
Customer Care Trainer
Time Warner Cable Sep 1987 - Jan 1990
Call Center Supervisor
Silentpartners Sep 1987 - Jan 1990
Learning Specialist

Education:

Eldridge Jean Sneed

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Location:

Oshkosh, WI

Industry:

Telecommunications

Skills:

Adult Education
Public Speaking
Training
Higher Education
Team Building
Change Management
Instructional Design
Leadership
Mediation
Coaching
Process Improvement
Customer Retention
Project Management
Human Resources
Call Centers
Powerpoint
Program Management
Time Management
Strategy
Customer Service
Performance Management
Workshop Facilitation
Organizational Development
Employee Training
Team Leadership
Employee Relations
Analysis
Recruiting
Staff Development
Strategic Planning
Interviews
Training Delivery
Conflict Resolution
Cross Functional Team Leadership
Talent Management
Resume Writing
Organizational Effectiveness
Employee Engagement
E Learning
Research
Hiring
Technical Writing
Blended Learning
Executive Coaching
Captivate
Learning Management
Event Planning
Fundraising
Peoplesoft
Customer Experience

Interests:

Children
Civil Rights and Social Action
Education
Human Rights
Arts and Culture

Certifications:

Mediation

Eldridge Sneed Grand Chute, WI

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Work:

Time Warner Cable Midwest Region

Oct 2005 to 2000
Instructor/Trainer University of Wisconsin-Milwaukee School of Health Sciences
Milwaukee, WI
Sep 2002 to May 2007
Lecturer UW-Milwaukee Department of Communication

1999 to 2002
Graduate Teaching Assistant UW-Milwaukee Department of Communication

May 1999 to Aug 1999
Internship Full time Student UW-Milwaukee

1995 to 1999
Project Assistant Wisconsin Gas Company

1993 to 1995
Call Center Production Coordinator Wisconsin Gas Call Center

1990 to 1993
Supervisor Call Center Representatives

1987 to 1990
Call Center Accounts Representative/Wisconsin Gas Compcare HMO

1983 to 1987
Call Center Major Accounts Representative

Education:

University of Wisconsin
Milwaukee, WI
2000 to 2002
Master of Arts in Organizational & Professional Communication University of Wisconsin
Milwaukee, WI
1997 to 2000
Bachelor of Liberal Arts in Interpersonal Communication & Diversity University of Wisconsin
Milwaukee, WI
1997 to 2000
BA in Interpersonal/International Communication

Skills:

Oral, Written & Interpersonal Communications Specialist, Managment & Supervisory Experience, Telecommunications, Extensive experience with tailoring Oral, Written & Interpersonal Communications for diverse audience groups, advanced knowledge of the telecommunications industry, software applications, conducting media analysis, coordinating events, effective team-builder, and course instruction, meeting facilitation, mediation and conflict resolution specialist.