age ~67
from Wells, ME
Every library experiences difficult patrons. Thorough preparation is the best defense: it's always much better to be proactive than reactive. The authors of Crash Course in Dealing with Difficult Library Customers realized that these kinds of situations are more universal than unique, despite the gr...
Author
Shelley Elizabeth Mosley, Dennis C. Tucker, Sandra Van Winkle
Binding
Paperback
Pages
173
Publisher
Libraries Unlimited
ISBN #
1610692837
EAN Code
9781610692830
ISBN #
4
Taking a management position in a new library or being promoted to a higher position in your library means a new approach to interpersonal relations. How to make this transition can be a challenge. This book provides the information you need to learn so you can become an effective leader and to reco...
Author
Shelley Elizabeth Mosley, Dennis C. Tucker
Binding
Paperback
Pages
152
Publisher
Libraries Unlimited
ISBN #
1591585643
EAN Code
9781591585640
ISBN #
1