Hyatt House Naples Fifth Ave
Housekeeping Manager
Hyatt Regency Minneapolis Jul 2013 - Jan 2016
Assistant General Manager
The Reefs Hotel and Spa Dec 2011 - Jul 2013
Director of Housekeeping
Mayfair Hotel and Spa Sep 2010 - Dec 2011
Managing Overnight Audit Operations
Hawks Cay Resort and Marina Jan 2010 - Aug 2010
Director of Guest Services
Education:
Baruch College 1979 - 1986
Bachelors, Bachelor of Arts, Accounting
New York Institute of Credit 1983 - 1983
Skills:
Front Office Resorts Rooms Division Hotels Guest Service Supervisory Skills Staff Training Scheduling Revenue Management Hospitality Industry Yield Management Budgeting Forecasting Hospitality Hotel Management Opera Customer Relations Guest Satisfaction Pre Opening Fidelio Word Customer Service Customer Satisfaction Employee Relations Operations Management Microsoft Office Team Building Hiring Microsoft Word Revenue Analysis Budgets Property Management Systems Tourism Housekeeping Hospitality Management Training Onq Opening Hotels Leadership Banquets Food and Beverage Micros Process Scheduler P&L Restaurants
Interests:
Poverty Alleviation Children Arts and Culture Education
Sep 2010 to Present Task Force/Overnight ManagerHawks Cay Resort and Marina Marathon, FL Jan 2010 to Aug 2010 Director of Guest ServicesWyndham Miami Airport Miami, FL Aug 2008 to Dec 2009 Director of RoomsWyndham Sugar Bay Resort and Spa, St. Thomas
Jan 2007 to Aug 2008 Director of RoomsWyndham Atlanta Downtown Atlanta, GA 2005 to 2007 Director of RoomsWyndham Franklin Plaza Philadelphia, PA 2002 to 2005 Wyndham Frequent Stay Program ManagerReservations Manager 2000 to 2002Assistant Front Office Manager 1999 to 2000Assistant Guest Services ManagerPhiladelphia, PA 1997 to 1999Club Quarters New York Downtown, N.Y., US 1994 to 1997 Executive HousekeeperOmni Berkshire Place
1992 to 1994 Assistant Executive HousekeeperHoliday Inn Crowne Plaza Manhattan, NY 1992 to 1992 Assistant Front Office ManagerGrand Hyatt New York, NY 1989 to 1992 Night Manager and Public Space Manager
Education:
Bernard M. Baruch College 1979 to 1986 B.A. in accountingNew York Institute of Credit New York, NY 1983 to 1983 certificate in Commercial financing