Metropolitan Family Services
Associate Director of Quality and Outcomes
Ann & Robert H. Lurie Children's Hospital of Chicago Aug 2017 - Oct 2017
Epic Applications Analyst - Healthy Planet
Northwestern Memorial Hospital May 2016 - Jul 2017
Epic Application Analyst - Healthy Planet
Access Community Health Network Jan 2013 - 2016
Research and Evaluation Specialist
The Art Institute of Chicago Dec 2011 - Dec 2012
Mental Health Promotion and Care Specialist
Education:
University of Chicago 2005 - 2007
Masters, Social Work
Oberlin College 1993 - 1997
Bachelors, Bachelor of Arts, Studio Art
Skills:
Editing Motivational Interviewing Nonprofits Program Development Community Outreach Research Mental Health Violence Prevention Case Management Public Speaking Program Evaluation Social Services Data Analysis Health Promotion Public Health Clinical Research Project Management Spss Harm Reduction Methodology Hiv Test Counseling and Practicum Epic Healthy Planet Epic Ambulatory Sas Programming Program Evaulation Quality Improvement Tableau Sql Statistical Data Analysis Strategic Data Analysis Medicaid Managed Care
Comcast
Vendor Support Manager, Credit and Collections
Comcast May 2010 - Dec 2015
Business Services Care Premier Supervisor
Comcast Feb 2008 - May 2010
Business Operations Supervisor
Comcast Jul 2006 - Feb 2008
Workforce Management Coach
Comcast May 2001 - Jul 2006
Field Coordinator
Education:
Endicott College 2015 - 2016
Master of Business Administration, Masters, Business Administration, Management, Operations Management, Organizational Leadership, Business Administration and Management
Suffolk University 2004 - 2007
Bachelors, Bachelor of Science, Sociology
Skills:
Management Process Improvement Analysis Call Centers Customer Retention Customer Satisfaction Customer Service Forecasting Team Building Telecommunications Training Voip Telephony Account Management Leadership Operations Management Budget Management Hiring Performance Management Vendor Management Customer Experience Process Implementation Business Process Improvement Collections Management Bankruptcy Claims Management Call Center Operations Gap Remediation
Holmes Beach, FL McHenry, IL Rock Islad, IL Griffith, IN Osprey, FL
Work:
The Sandbar - Server (2013)
Education:
Augustana College - Music Education
Emilie Smith
Work:
The Original Goodie Shop - Manager
Education:
Ohio University
Emilie Smith
About:
Hi guys this is my Youtube channel! I am going to use my channel as like a tutorial channel on how to do certain things. I was thinking about doing like an A-Z video set up where each video is like a ...
Tagline:
Love making and watching tutorials and just general ravign videos
Bragging Rights:
Survived middle school! going into freshman year 2014 just on vacation @ the moment
James Elementary School Kansas City MO 1970-1979, Northeast Junior High School Kansas City MO 1975-1989, Whittier Elementary School Kansas City MO 1976-1985, Wellington-Napoleon R-9 High School Wellington MO 1980-1989
Community:
Ruth Biswell, Bobby Cohens, Candace Thomas, Jeanette Herron, Mark Uptegrove, Alisa Tutt