Analyst - Customer Svc Projects at Verizon Wireless
Location:
Dublin, Ohio
Industry:
Wireless
Work:
Verizon Wireless - Dublin, OH since Mar 2012
Analyst - Customer Svc Projects
Verizon Wireless Apr 2010 - Mar 2012
Customer Service Coordinator
Verizon Wireless Jan 2009 - Apr 2010
Customer Service Supervisor
Alltel Wireless Sep 2006 - Jan 2009
Customer Service Supervisor
Alltel Wireless Jul 2005 - Sep 2006
Customer Service Lead
Education:
Ashford University 2010 - 2011
Bachelors of Business Administration, Business
University of Toledo 1999 - 2001
Clark State Community College 1996 - 1999
Transfer, Undergraduate Studies
Northeastern 1993 - 1997
Skills:
Problem Solving Interviewing Career Development Call Center Customer Service Business Analysis Troubleshooting Interviews Project Management Training Customer Satisfaction SQL Teradata Corporate Communications Internal Communications Cellular Communications Networking Wireless Networking IEX TotalView HTML Photoshop Flash Animation Photography Digital Photography HDR Photography Graphic Design Video Editing
Honor & Awards:
Ranked 4th Nationwide in sales as Alltel Wireless customer service representative (2005)
Who's Who In America - 1999-2001
Advocate Bromenn Regional Medical Center Normal, IL 2009 to 2012 CPhTAdvocate Bromenn Regional Medical Center Normal, IL 2008 to 2009 Registrar
Education:
Lincoln College Lincoln, IL 2001 to 2003 AssociatesNorth Park University Chicago, IL 2013 Nursing
Skills:
Excellent communication skills, Can operate Mac/Windows OS, as well as Mac/Windows programs very well. Medical Terminology/Interpreting scripts, abbreviations. Excellent customer service, as well as being very well versed on HIPPA and other privacy issues.
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Miner Enterprises, Inc. - Regional Sales Manager (2011) Miner Enterprises, Inc. - Sales Engineer (2008-2011) Cardwell Westinghouse - A Wabtec Company - Business Development Manager (2007-2008) Cardwell Westinghouse - A Wabtec Company - Plant Manager (2004-2007) Cardwell Westinghouse - A Wabtec Company - Manufacturing Support Manager (2002-2004) Cardwell Westinghouse - A Wabtec Company - Engineering Manager (2001-2002) Cardwell Westinghouse - A Wabtec Company - Engineer (1998-2001) Dietrich Industries - A Worthington Comapny - Sr. CAD Operator (1995-1998)
Education:
Purdue University - MBA, Purdue University - Mechanical & Industrial Engineering, Harvard Business School - Strategic Marketing, Lean Enterprises Institute - Lean Manufacturing
Eric Graves
Lived:
University Park, TX Highland Park, TX Scottsdale, AZ Tucson, AZ