Unity Technologies Corporation Dec 2016 - Apr 2018
Business System Analyst
D&H Distributing Dec 2016 - Apr 2018
Business Analyst
Pheaa Jun 2014 - Jul 2016
Senior Business Operations Analyst
Pheaa May 2006 - Jun 2014
Senior Customer Service Associate
Pheaa Nov 2001 - May 2006
Customer Service Associate
Education:
American Meridian University 2018 - 2018
Elizabethtown College 2008 - 2010
Bachelors, Business Administration, Management, Business Administration and Management
Pheaa Training Academy 2001 - 2006
Hacc, Central Pennsylvania's Community College 1998 - 2002
Susquehanna University 1994 - 1996
Skills:
Business Process Improvement Team Building Business Analysis Cross Functional Team Leadership Time Management Customer Service Customer Relationship Management Customer Satisfaction Customer Retention Customer Experience Customer Experience Analysis Customer Engagement Customer Acquisition Microsoft Excel Microsoft Access Frontpage Change Management Behavioural Change Conflict Resolution Cost Benefit Presentation Skills Database Development Databases Programming Languages Software Development Spreadsheets Visual Basic Leadership Microsoft Office Microsoft Word Contact Centers Management Teamwork Business Development Account Management Strategy Sales Management Coaching Communication Retail Inventory Management Interviewing Document Management Information Management Data Analysis
Certifications:
Up and Running With Vba In Excel Excel Vba: Managing Files and Data Data Science Orientation Basic Most Work Measurement Linkedin