La-Z-Boy
Customer Service Supervisor - Contact Center
Meijer
Contact Center Supervisor - Pharmacy Operations
Schindler Elevator Corporation (U.s.) Jul 2015 - Dec 2016
Call Center Operations Coordinator
Page Plus Cellular Sep 2010 - Jun 2011
Customer Service Representative
Interactive Financial Corporation Jul 2009 - May 2010
Telemarketer
Education:
The University of Toledo 2011 - 2014
Bachelors, Business Administration
Monroe County Community College 2006 - 2009
Associates, Applied Science, Business Management, Business
Monroe High School 2002 - 2006
The University of Toledo
Skills:
Human Resources Customer Service Microsoft Office Management Microsoft Word Call Centers Data Entry Training Teamwork Training and Motivating Active Learning and Listening Judgment and Decision Making Complex Problem Solving Driven and Reliable Attitude Microsoft Excel Powerpoint Customer Experience Accounting Outlook Retail Jde Enterprise One Sharepoint Administration Sharepoint Mobility Management Interviews Employee Relations Nice Iex Customer Satisfaction Microsoft Excel Formula Autohotkey Visual Basic Recruiting Process Improvement Team Building Compensation Adp Payroll Kronos Timekeeping Avaya Cms Nice Call Recording Lotus Notes Sap Problem Solving Process Improvement Projects Microsoft Visual Basic Hiring Strategic Planning Onboarding Leadership Interactive Intelligence
Interests:
Getting Together With Friends Problem Solving Compensation Human Resource Singing Tennis Excel Spreadsheets Family Values/Time
Jun 2011 to 2000 Customer Service RepresentativePage Plus Cellular Holland, OH Sep 2010 to Jun 2011 Customer Service RepresentativeCabelas Dundee, MI May 2010 to Sep 2010 Customer ServiceInteractive Financial Monroe, MI Jul 2009 to May 2010 TelemarketerCabela's Dundee, MI Apr 2007 to Jul 2009 Customer Service Representative
Education:
The University of Toledo Toledo, OH 2011 to 2014 Bachelor of Business Administration in Major: Human Resources Minor: AccountingMonroe County Community College Monroe, MI 2006 to 2009 Associates in Applied Science in Business Management
Skills:
compensation,benefits, staffing, legal compliance, leadership experience, and training/development
Stuart McPherson (1998-2002), Jeannine James (1984-1988), Rupinder Gill (1992-1996), Alice Spek (1976-1980), Eric Nemeth (1995-1999), Arnold Longley (1951-1955)