Eric R Schroeder

US Patent:

20220357940, Nov 10, 2022

Filed:

May 7, 2021

Appl. No.:

17/314360

Inventors:

- Santa Clara CA, US
Praveen Minnikaran Damodaran - Hyderabad, IN
Eric Schroeder - San Diego CA, US
Binny Bhatnagar - Pleasanton CA, US

International Classification:

G06F 8/65

Abstract:

An example embodiment involves persistent storage defining a first configuration item representing an application deployed within a network, a second configuration item representing a software program that is deployable within the network, and a relationship between the first configuration item and the second configuration item. One or more processors may be configured to: (i) receive an indication that a change has been applied to the application or has been arranged to be applied to the application; (ii) identify the relationship between the first configuration item and the second configuration item; (iii) based on the relationship between the first configuration item and the second configuration item, determine that the change can affect operation of the software program; and (iv) in response to determining that the change can affect operation of the software program, provide a notification of the change to an agent associated with the software program.

US Patent:

20190230006, Jul 25, 2019

Filed:

Dec 12, 2018

Appl. No.:

16/218315

Inventors:

- Santa Clara CA, US
Eric Schroeder - San Diego CA, US
Bryan Boyle - San Diego CA, US
Myke Lyons - Haworth NJ, US

Assignee:

ServiceNow, Inc. - Santa Clara CA

International Classification:

H04L 12/24
G06Q 30/02
H04L 29/08

Abstract:

A post incident analysis system and method includes a system management module coupled to a communications link and digital data storage containing a database of multiple survey questions, each question associated with an application criteria statement and auto populate instructions. The module conducts post incident analysis responsive to a network incident. After the incident receives a given status, the module generates a post incident survey. Survey questions are identified by applying the application criteria statement associated with each question. The module pre-completes selected ones of the identified survey questions by executing the auto populate instructions associated with the selected survey question to identify and retrieve answers to the question from predefined data sources specified in the auto populate instructions. The post incident survey includes, at minimum, survey questions for which the pre-completion was not successful. The survey is transmitted to the participants via the link.

Address:

1031 Renshaw Dr, Saint Louis, MO 63135

Phone:

(314)5214636

VIN:

5GZCZ53427S847050

Make:

SATURN

Model:

VUE

Year:

2007