Information Systems Management, Information Systems
Skills
Logistics • Customer Service • Troubleshooting • Networking • Security Encryption • Email Archiving • Imaging and Configuration • Software Upgrades and Patching • Tablet Device Management • Signal Strength Testing • Desktop Application Support • Remote User Support • Field Support • Cellular Communications • Ticket Resolution • Mobile Devices • Microsoft Windows Xp/7 • Apple Ios 7/ Ios8 • Microsoft Office • Sharepoint • Microsoft Exchange • Symantec Enterprise Vault • Adobe Photoshop • Tablets • Apple Ipad/Iphone • Visual Basic • C++ • Html • Powershell
Languages
English
Industries
Transportation/Trucking/Railroad
Resumes
Experienced Technical Support Professional With 9+ Years Performing Enterprise-Level Hardware And Software Support
Perspectives Charter Schools Jan 2011 - Aug 2011
Technical Support Analyst Intern
Norfolk Southern Corporation Jan 2011 - Aug 2011
Senior Technical Support Analyst
Norfolk Southern Corporation Jan 2011 - Aug 2011
Experienced Technical Support Professional With 9+ Years Performing Enterprise-Level Hardware and Software Support
Headstart Coordinator/Program Specialist Jun 2009 - Sep 2010
After School Matters
Tcf Bank Mar 2006 - Oct 2007
Supervisor
Education:
Keller School of Management 2008
Masters, Information Systems Management, Information Systems
Lane College 2000 - 2005
Bachelors, Computer Science
Skills:
Logistics Customer Service Troubleshooting Networking Security Encryption Email Archiving Imaging and Configuration Software Upgrades and Patching Tablet Device Management Signal Strength Testing Desktop Application Support Remote User Support Field Support Cellular Communications Ticket Resolution Mobile Devices Microsoft Windows Xp/7 Apple Ios 7/ Ios8 Microsoft Office Sharepoint Microsoft Exchange Symantec Enterprise Vault Adobe Photoshop Tablets Apple Ipad/Iphone Visual Basic C++ Html Powershell