Fair Collections & Outsourcing Dec 2015 - Mar 2017
Collector
Law Office of Robert E Ammons P.a Aug 2013 - Jul 2014
Assets Manager
Washington Suburban Sanitary Commission 2010 - 2011
Customer Care Agent I
District of Columbia Government Office of Tax and Revenue Mar 2009 - Jan 2010
Customer Service Specialist
Arlington Community Fcu Mar 2009 - Jan 2010
Collector I
Education:
Montgomery College 1996 - 1997
Springbrook High School 1992 - 1996
Skills:
Leadership Auditing Customer Service Representatives Payments Account Management Sales Customer Retention Customer Satisfaction Collections Negotiation Team Leadership Process Improvement Telecommunications Billing Outlook Paralegals Credit Time Management Microsoft Outlook Customer Service Customer Support Contract Negotiation Billing Services Invoicing Problem Solving Call Centers Accounts Receivable Access
LAW OFFICE OF ROBERT E. AMMONS, P.A. Greenbelt, MD Aug 2013 to Jul 2014 Assets ManagerWASHINGTON SUBURBAN SANITARY COMMISSION Laurel, MD Jun 2010 to Sep 2011 Customer Care Agent IDISTRICT OF COLUMBIA GOVERNMENT OFFICE OF TAX AND REVENUE Washington, DC Mar 2009 to Jan 2010 Customer Service SpecialistVERIZON COMMUNICATIONS, INC. Silver Spring, MD Jan 2006 to Nov 2008 Customer Service and Sales ConsultantDIGENE CORPORATION Gaithersburg, MD Nov 2004 to Nov 2005 Collections SpecialistLAW OFFICES OF RUBENSTEIN, COGAN, BEEHLER, AND QUICK, P.C Gaithersburg, MD Jan 2003 to Dec 2003 Collector/ParalegalNATIONAL CREDIT SERVICES Gaithersburg, MD Aug 1997 to Dec 2002 Senior Collections Officer
Education:
Montgomery College Rockville Rockville, MD Sep 1996 to May 1997 General StudiesSpringbrook High School Silver Spring, MD Jun 1996 Diploma
Skills:
Microsoft Office Suite (98-Vista), Integrated Tax System (ITS), Rumba, COFEE, SN4, Internet Explorer, Microsoft Outlook, CUBS, Macola 7.5 & 7.6, Service Express, Multi-Line Telephone, Facsimile Machine, Express Trak, Lotus Notes