Erik D Imes

Customer Service Manager

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Location:

915 2Nd Ave, Grafton, WI 53024

Industry:

Consumer Services

Work:

More Than Rewards
Customer Service Manager
Mahlerclean
Cleaner Medical Facility
Icefrog Technologies Dec 2014 - Aug 2016
Manager of Customer Service and Technical Support
Rust Consulting Apr 2013 - Sep 2014
Issues Resolution Specialsit
Rust Consulting May 2013 - Oct 2013
Team Lead

Education:

Freecodecamp 2016 - 2020
Pipestone High School 1991 - 1995

Skills:

Customer Service
Leadership
Customer Satisfaction
Training
Call Centers
Leadership Development
Management
Call Center
Customer Retention
Performance Management
Customer Experience
Call Center Development
Operations Management
Public Speaking
Employee Training
Team Leadership
Sales
Telemarketing
Team Building
Coaching
Process Improvement
Recruiting
Help Desk Support
Strategic Planning
Time Management
Microsoft Excel
Help Desk Implementation
Microsoft Office
Continuous Improvement
Quality Assurance
Customer Relationship Management
Process Management
Business Strategy
Strategic Human Resource Planning
Salesforce.com
Team Management
Performance Appraisal
Performance Improvement
Training Delivery
Supervisory Skills
Mentoring
Teamwork
Customer Service Management
Customer Support
Communication
Decision Making
Talent Management
Organizational Leadership
Career Development
Customer Service Training
Hr Strategy
Business Performance Coaching
Executive Leadership
Senior Management Communications
Senior Program Management
Project Management

Certifications:

Coaching Skills For Leaders and Managers
Sales: Customer Success
Customer Retention
Building Customer Loyalty
Managing A Customer Contact Center
Desk.com For Customer Service Management
Managing Customer Expectations For Managers
Quality Standards In Customer Service
Time Management For Managers
Managing A Customer Service Team
Become A Customer Service Manager
Using Customer Surveys To Improve Service
Customer Service: Winning Back A Lost Customer
Leading A Customer-Centric Culture (2013)
Managing A Cross-Functional Team
Performance-Based Hiring
Human Resources: Pay Strategy
Managing Performance
Setting Team and Employee Goals
Letting An Employee Go
Managing Employee Performance Problems (2013)
Coaching and Developing Employees
Building High-Performance Teams
Building Accountability Into Your Culture
Become A Manager
Transitioning From Manager To Leader
Delegating Tasks
Hiring Your Team
New Manager Foundations
Leading With Emotional Intelligence
Become A Senior Manager
Project Management Foundations
Become A Leader
Delivering Employee Feedback
Leadership Foundations
Managing Virtual Teams
Fostering Collaboration
Advance Your Skills As A Manager
Operations Management Foundations
Communication Foundations
Getting Things Done
Linuxacademy.com
Introduction To the Linux Academy
Vim - the Improved Editor

Erik Imes Saint Paul, MN

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Work:

Customized Options Nonprofit

Apr 2011 to 2000
Community Support Specialist IQOR
Plymouth, MN
Apr 2010 to Sep 2010
Collections Supervisor Advanced Call Center Tech
Douglas, AZ
Jan 2009 to Jan 2010
Training Supervisor Generation Direct
Sioux Falls, SD
Sep 2006 to Dec 2009
Call Center Supervisor TruGreen
Sioux Falls, SD
Apr 2006 to Sep 2006
Residential Sales Representative CitiBank
Sioux Falls, SD
Nov 2005 to Apr 2006
Customer Service/Sales Agent A Better Way Insurance
Las Vegas, NV
Jan 2005 to Oct 2005
Property & Casualty Insurance Agent SITEL

Oct 2001 to Jan 2005
Call Center Supervisor

Erik Imes Racine, WI

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Work:

RUST CONSULTING
Minneapolis, MN
2013 to 2014
ISSUES RESOLUTIONS SPECIALIST, TEAM LEAD ADVANCED CALL CENTER
Douglas, AZ
2009 to 2010
OUTBOUND SALES MANAGER ADVANCED CALL CENTER
Douglas, AZ
2009 to 2010
TRAINING SUPERVISOR GENERATION DIRECT
Sioux Falls, SD
2006 to 2009
CALL CENTER SUPERVISOR GENERATION DIRECT
Sioux Falls, SD
2006 to 2009
TRAINING MANAGER SITEL
Panam
2004 to 2005
TEAM LEAD, LEAD TRAINER SITEL
Las Vegas, NV
2001 to 2005
TRAINER SITEL
Las Vegas, NV
2001 to 2004
CALL CENTER SUPERVISOR UNITED STATES MARINES CORPS
Camp Pendleton, CA
1995 to 1999
ASSISTANT OPERATIONS CHIEF

Education:

ADP Total Source University
2010
Management Skills Killian Community College
2006 to 2007
Business Management Mind Leaders
2014
Project Management Mind Leaders
2014
Motivation Mind Leaders
2014
Teams That Work ADP Total Source University
2010
Foundation of Supervision

Military:

Rank: Corporal
Branch: United States Marine CorpsL.i.location.original

Skills:

Call Center Operations, Training Management, Quality Management, Workforce Management, Performance Management, Process Management, Customer Service, Sale Managment, Client Relations, Coaching