Wells Fargo
Customer Experience Perceptions - Business Initiatives Consultant
Wells Fargo Home Mortgage Jun 2015 - Sep 2017
Customer Effort and Speech Analytics - Analytics Consultant
Wells Fargo Home Mortgage Jun 2014 - May 2015
Speech Analytics - Analytics Consultant
Ameriprise Financial Services, Inc. Feb 2013 - Jun 2014
Senior Business Analyst - Speech Analytics
Ameriprise Financial Services, Inc. May 2011 - Feb 2013
Business Analyst Ii - Speech Analytics
Education:
University of Minnesota 2002 - 2006
Bachelors, Bachelor of Science, Biology
Skills:
Business Analysis Financial Analysis Financial Services Management Business Process Improvement Insurance Process Improvement Analysis Analytics Business Strategy Speech Analytics Analytical Skills Budgets Strategy Customer Service Root Cause Analysis