Acuity, A Mutual Insurance Company May 2017 - Dec 30, 2018
Manager Services - Billing
Acuity, A Mutual Insurance Company May 2017 - Dec 30, 2018
General Manager - Shared Services
Acuity, A Mutual Insurance Company Jan 2015 - Apr 30, 2017
Commercial Lines Underwriter
Kohler Co. Oct 2012 - Jan 2015
Supervisor Customer Service
Kohler Co. Sep 2008 - Oct 2012
Team Leader - Customer Service
Education:
Lakeland University 2001 - 2004
Bachelors, Bachelor of Business Administration, Business Administration
Skills:
Customer Service Leadership Project Management Customer Satisfaction Microsoft Office Performance Management Cross Functional Team Leadership Supply Chain Management Training Time Management Team Building Business Analysis Microsoft Excel Continuous Improvement Insurance Brand Loyalty High Sense of Urgency Retail Recruiting Call Centers Pricing Underwriting Empathy Build Trust Employee Engagement