Apollo Group since Feb 2005
Lead IT Technician
Sutherland Global Services 1999 - 2004
Call Center Manager
Education:
University of Phoenix 2005 - 2007
Bachelor of Science (B.S.), Business Administration, Management and Operations
Skills:
Technical Support Active Directory System Administration Windows 7 Leadership Troubleshooting Networking Software Installation Customer Service Management Team Leadership Hardware Software Documentation It Management Help Desk Support Project Management Process Improvement Team Building Computer Hardware Disaster Recovery Higher Education Microsoft Office A+ Certified Operating Systems It Operations Information Technology Coaching Sharepoint Call Center Training Windows Xp Windows Printers Strategic Planning Visio Staff Development Vendor Management Workforce Management Service Desk A Certified Business Analysis Comptia Network Certified Comptia A Certification
Jul 2014 to 2000 Network Operations SpecialistApollo Education Group San Diego, CA Jan 2005 to Jun 2014 Lead IT TechnicianSutherland Global Services San Diego, CA Dec 1999 to Dec 2004 IT Help Desk Manager
Education:
University of Phoenix San Diego, CA 2004 to 2007 BS in Business ManagementColeman University San Diego, CA 1998 to 1999 Certificate, Computer Engineering Technology in Computer Science
Skills:
Windows Enviroment, MS Office Suites, Active Directory, MS Exchange 2010, LAN/WAN Troubleshooting, Inventory Management