Dendreon Jul 2009 - May 2012
Service Desk Supervisor
Global Market Insite, Inc. Sep 2004 - Apr 2009
Service Desk Manager
GMI Sep 2004 - Apr 2009
Manager, Service Desk / Director, Workplace Technologies
University of Washington 1997 - 2003
Assistant Systems Administrator
Education:
University of Washington Sep 1996 - Jun 2001
University of Washington Jan 1996 - Jun 2001
Skills:
It Management Program Management Software Documentation Process Improvement Management Project Management Sharepoint Itil It Service Management Customer Service Leadership Enterprise Software Active Directory Vendor Management Pmp Business Process Improvement Budgets Information Technology Troubleshooting Team Management Crm Purchasing It Strategy Networking System Administration Cross Functional Team Leadership Technical Support Windows System Deployment Knowledge Management Desktop Support Management Servicenow Strategy Software Development Life Cycle Business Analysis Agile Project Management Change Management Product Management Business Strategy Project Portfolio Management Public Speaking Communication Teamwork Organizational Leadership Gxp Budgeting Team Leadership Itom Strategic Planning Service Portfolio Management
Languages:
Danish
Certifications:
Servicenow Certified System Administrator Hdi Support Center Director Project Management Professional (Pmp) Comptia Network + (2009 Edition) N10-004 Learning Windows 10 Deployment With Microsoft Deployment Toolkit 2013 Windows 10: Administration Devops Foundations: Lean and Agile Putting Itil® Into Practice: Problem Management Techniques Verism™ Foundation Decision-Making Strategies Inclusive Leadership Business Analysis Foundations: Business Process Modeling Product Management: Building A Product Roadmap Workfront Administrator Strategic Planning Foundations Competent Leader Lean Technology Strategy: Running Agile at Scale