Over 2 years management experience • managed up to thirteen people per shift • interviewed and hired employees. Res... • as well as preparing for the day sales a... • organize • and implement a new collection departmen...
Oct 2001 to 2000 Account RepresentativeBurger King Lansing, MI Apr 2001 to Oct 2001 Shift managerAsama Coldwater, MI Sep 1999 to Apr 2001 Sand Lab Technician/General LaborerKentucky Fried Chicken Coldwater, MI Sep 1998 to Sep 1999 Assistant managerLittle Caesars Coldwater, MI Nov 1997 to Sep 1998 Shift managerKentucky Fried Chicken Coldwater, MI Apr 1997 to Sep 1997
Education:
Northwood University Lansing, MI 2009 to 2000 Bachelors in Business AdministrationLansing Community College Lansing, MI 2004 to 2008 Associate in Business Management
Skills:
Over 2 years management experience, managed up to thirteen people per shift, interviewed and hired employees. Responsible for cash and inventory control and assisted with weekly product ordering. Responsible for opening and closing the stores, as well as preparing for the day sales and the next shift. Ability to perform S.W.O.T. analysis on businesses. Ability to analyze departments operations and performances. Communication and Organization Effectively problem solving tax and other state and city collection accounts. Tactfully handle angry and potentially dangerous tax payers and customers. Effectively train and assign employees responsibilities. Worked with co-worker to open, organize, and implement a new collection department for a contract with the city of Lansing. Skilled in customer account management and strong computer skills. Initiated new collection strategies and implemented an acknowledgment wall for the new collection department.