Medicare Advocate and Supplemental Specialist
Internal Revenue Service Jan 2009 - Mar 2011
Data Transcriptionist
Sterling Health Plans Jan 2009 - Mar 2011
Medicare Specialist
At&T Oct 2007 - Aug 2008
Manager Support and Business Customer Service Specialist
Heartland Automotive Services, Inc. May 2006 - Aug 2007
Assistant Manager
Education:
Keller Graduate School of Management of Devry University 2009 - 2011
Master of Business Administration, Masters, Information Systems Management
Devry University 2004 - 2008
Bachelors, Management
Skills:
Customer Service Insurance Sales Team Building Leadership Medicare Employee Benefits Training Human Resources Health Insurance Process Improvement Marketing Hipaa Healthcare Strategic Planning Management Outlook Life Insurance Invoicing Software Documentation Account Management Team Leadership Access Call Center Call Centers Public Speaking Microsoft Office Marketing Strategy Sales Management Visio Project Management Budgets Long Term Care Data Entry Cold Calling Customer Satisfaction Business Analysis Microsoft Excel Canvassing Benefits Negotiation Tax Policy Managed Care Analysis Data Analysis Provider Relations Time Management Whole Life Small Business
Interests:
Children Politics Education Science and Technology Health
IRS Kansas City, MO Feb 2009 to Mar 2011 Data TranscriptionistAT&T Evansville, IN Oct 2007 to Nov 2008 Manager Support
Education:
Keller Graduate School of Management Kansas City, MO Jan 2011 MBA in Information Systems ManagementDeVry University Kansas City, MO 2008 Bachelor's in Technical Management
Skills:
Language / Utilities: Extensive coursework in database creation and maintenance projects with SQL and Access. Software: Visio, Project, OPNET, PowerPoint, Excel, Word, Adobe, PeopleSoft, Storm. Operating Systems: Windows Vista, 98, XP, 7, DOS