Comcast Cable
Director, Training
Comcast since 1982
Director, Training
Comcast since 1982
Director, Training - Comcast University
Comcast since 1982
Director, Training and Development
Time Warner Cable - Houston Division since 1982
Director, Training and Development
Education:
Tougaloo College 1972 - 1976
Skills:
Training Telecommunications Call Centers Performance Management Team Building Employee Training Customer Satisfaction Leadership Training Delivery Team Leadership Onboarding Customer Retention Leadership Development Call Center Process Improvement Cross Functional Team Leadership Coaching Needs Analysis Employee Engagement Employee Relations Vendor Management Workshop Facilitation Succession Planning Workforce Management Learning Management Human Resources Customer Experience Organizational Effectiveness Instructor Led Training Recruiting Organizational Development Personnel Management Contact Centers Talent Management Workforce Planning Talent Acquisition Blended Learning Instructional Design Addie Career Development New Hire Orientations Executive Coaching Quality Assurance Interviews Conflict Resolution Captivate Business Process Improvement
Certifications:
Creative Spark: Grammar Girl, Changing Writing One Word at A Time