Skills:
Proficient in all Microsoft Office Suite Applications as well as Lotus Notes Proficient in troubleshooting Windows 95, 98, 2000, XP, Vista, 7, 8, Solaris 10, OSX Experienced troubleshooting with Windows Mobile, iOS, Android, and Blackberry devices PC technician, Hardware Support, Sever, Desktop and Laptop Network Cabling, Network Hardware and maintaining Sonicwall Firewall appliance, CISCO hardware Firewalls, managed and unmanaged network switches, Active Directory experience, DHCP, DNS, VLAN, TCP.IP, Server Hardware, 802.11a/b/g/n WiFi Router/AP setup Setup and configuration of Windows Server 2003/2007, Exchange Server 2007/2010 Setup and configuration of CISCO Unified Contact Center Express (UCCX) and Unified Communications Manager (UCM) phone applications Data Migration, Server backups, PC Imaging, File Backup with Norton GHOST, Acronis TrueImage Data research, reporting, and maintenance, including logistics Strong network building and interpersonal skills Able to work with individual team members to encourage, motivate, and educate Experience with ticketing systems such as HEAT, Remedy, Velocitor Depot Services Manager (VDSM), JIRA, PICCT, PAC2000