Frederick David Hunter

US Patent:

20120271645, Oct 25, 2012

Filed:

Apr 22, 2011

Appl. No.:

13/092898

Inventors:

Joseph Whitney Dain - Vail AZ, US
Jeffrey Lee Fields - Tucson AZ, US
Kelly Louise Hicks - Tucson AZ, US
Frederick Scott Hunter Krauss - Raleigh NC, US

Assignee:

INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY

International Classification:

G06Q 99/00

US Classification:

705 11

Abstract:

Embodiments of the invention relate to the automatic ordering of replacement parts in product servicing. One aspect of the invention concerns a service system including multiple components, a service initiator for identifying a component in the system that has failed or does not operate according to a service threshold, and determining whether the identified component needs a replacement part based on the service threshold. The service system automatically orders a replacement part if the replacement part is needed and notifies a user of the part order. The service threshold may be dynamically adjusted.