Joseph Whitney Dain - Vail AZ, US Jeffrey Lee Fields - Tucson AZ, US Kelly Louise Hicks - Tucson AZ, US Frederick Scott Hunter Krauss - Raleigh NC, US
Assignee:
INTERNATIONAL BUSINESS MACHINES CORPORATION - Armonk NY
International Classification:
G06Q 99/00
US Classification:
705 11
Abstract:
Embodiments of the invention relate to the automatic ordering of replacement parts in product servicing. One aspect of the invention concerns a service system including multiple components, a service initiator for identifying a component in the system that has failed or does not operate according to a service threshold, and determining whether the identified component needs a replacement part based on the service threshold. The service system automatically orders a replacement part if the replacement part is needed and notifies a user of the part order. The service threshold may be dynamically adjusted.