2011 to 2000 Inbound Call Center Senior Customer Service RepresentativeMercer Corporation Norwood, MA 2010 to 2011 Inbound Call Center AgentComputershare Fund Services Canton, MA 2009 to 2010 Outbound Call Center AgentTJX Corporation Quincy, MA 2004 to 2006 Customer Service CoordinatorScudder, Stevens and Clark Rockland, MA 1996 to 2000 Inbound Call Center Registered RepresentativeBuckingham, Brown and Nichols School Cambridge, MA 1993 to 1995 Director of the Annual Fund
Education:
Georgetown University Washington, DC 1989 to 1991 M.A. in English LiteratureBoston College Chestnut Hill, MA 1981 to 1985 B.A in English Literature