Arranging guest travel and transportation • calculate final bills and receive payment • receiving and sending emails (bookings • reservations • transport) • work directly with concierge staff . Ope... • call center (inbound and outbound calls) • sales in all areas and retail clerk expe... • management • sales • planning and budgeting • employee training and customer relations... • Excel • PowerPoint and Outlook also • excellent command of grammar • spelling • and punctuation. Great customer service ... • work flow analysis • project management • and policy interpretation. I have compre...
Speedway Llc Oct 2016 - Jan 2018
Shift Lead
Intercontinental Hotels Group (Ihg) May 1, 2015 - Oct 2016
Night Auditor
Uber May 1, 2015 - Oct 2016
Professional Driver
Finish Line May 1, 2013 - Aug 2016
Sales Associate and Assistant Manager
Wyndham Worldwide Nov 2011 - Oct 2014
Night Auditor and Front Desk Clerk
Skills:
Financial Management Experience Personnel Management Account Management Customer Service Budget Management Leadership Business Development Hotel Management Management Staff Development Employee Training Sales Payroll Administration Retail Microsoft Office Microsoft Word Microsoft Excel Powerpoint Communication Creativity Skills Military Training Military Experience Crm Time Management Training Hotels Military Leadership Employee Engagement
Dec 2014 to 2000 Night Auditor/Front Desk ClerkTravelodge Jacksonville, FL Aug 2013 to Sep 2014 Night Auditor/Front Desk ClerkWingate by Wyndham Florence, SC May 2012 to Jul 2013 Front DeskThunderbird Inn Motel Florence, SC Nov 2011 to Sep 2012 Front DeskInternational Marketing Association Virginia Beach, VA Sep 2010 to Sep 2011 Closing Supervisor- Call CenterNational Credit Works Virginia Beach, VA Nov 2007 to Sep 2010 Debt Collections Mgr.- Office/ Call CenterFinishline Virginia Beach, VA May 2007 to Jul 2009 MgrNorfolk Airport Hilton Norfolk, VA Jul 2007 to Jul 2008 Night Auditor/ Front DeskUnited States Army Fort Lee, VA Apr 2004 to Apr 2007 Petroleum Supply SpecialistN'Finiti Clothing Virginia Beach, VA Jun 2002 to Jan 2006 Store Clerk
Education:
Lake Taylor High School Norfolk, VA 2005 Adv Studies Technical Degree in Business
Military:
Rank: E-4 Apr 2004 to Apr 2007 Branch: ArmyL.i.location.original
Skills:
Arranging guest travel and transportation, calculate final bills and receive payment, receiving and sending emails (bookings, reservations, transport), work directly with concierge staff . Operate and knowledgeable of the hotel's operating systems including property management system. Management, call center (inbound and outbound calls), sales in all areas and retail clerk experience with several department stores. Skilled at marketing and advertising, management, sales, planning and budgeting, employee training and customer relations. Computer experience in Microsoft Word, Excel, PowerPoint and Outlook also, excellent command of grammar, spelling, and punctuation. Great customer service and dedicated to customer satisfaction. Experienced in administrative support duties, work flow analysis, project management, and policy interpretation. I have comprehensive knowledge of office practices and procedures. Efficient in communicating with department executives and others and to manage office activities.