Ventana Multimedia - Charlotte, North Carolina Area & Sydney, Australia since Mar 2008
Director and Independent Consulting Contractor
Ventana Multimedia - Greater Minneapolis-St. Paul Area Sep 2012 - Dec 2012
Government CRM Consultant - Health Insurance Exchange (HIX) Design / Contact Centers, Branch, WEB
American Red Cross - Charlotte, North Carolina Area Dec 2011 - May 2012
Non-Profit Pro Bono: Business Process & Organizational Change Consultant
Ventana Multimedia - Charlotte, North Carolina Area Mar 2011 - Jul 2011
Financial Services: Change Manager and Business Process Six Sigma-Green Belt Consultant
Ventana Multimedia - Philadelphia, PA. Aug 2010 - Feb 2011
Energy & Utilities: AMI/AMR Change Management & Business Process Consultant
Education:
University of North Carolina 2011 - 2011
Certification, Project Management Professional
University of Phoenix 2009 - 2011
Bachelors, Psychology
Central Piedmont City College 2010 - 2010
Greenbelt certification, Lean - Six Sigma
University of North Carolina at Charlotte 2009 - 2009
Certification, Business Process Management
Australian Graduate School of Management 2000 - 2002
MBA program, Change & Project Management
Accenture University 1999 - 2002
Certification, Siebel Professional Management
Macquarie University 1997 - 1999
Graduate Diploma Program, Call Center Design & Operations
Ohio Institute of Technology
Skills:
Process Engineering Business Process Call Center Alignment Management Consulting Six Sigma Business Transformation Portfolio Management Customer Experience Process Improvement Business Analysis Organizational Change Governance Business Strategy Business Process Improvement Cross Functional Team Leadership Stakeholder Management Performance Improvement Strategic Planning Re Engineering Project Portfolio Management Organizational Design Program Management Change Management Project Delivery Business Case Customer Relations Balanced Scorecard Integration Metrics Organizational Effectiveness Engagement Outsourcing Process Mapping Pmp Strategy Development Service Delivery Organizational Development Performance Management Sdlc Strategy Call Centers Management Leadership Project Management Customer Service Crm
Languages:
French
Certifications:
Lean Six Sigma - Greenbelt Business Process Managment Central Piedmont Community College University of North Carolina at Charlotte, License N/A License N/A
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Geoffrey England
Geoffrey England
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